Why we like Captain Jack Casino
- Attractive RTG online casino with an elegant website design
- Play on download and instant play casinos
- Offers a wide range of exciting bonuses and lucrative promotions
- Safe and secure banking and fast payouts
- Excellent round-the-clock customer support system
Captain Jack Casino Bonus Coupons
Captain Jack Casino has 1 no deposit cash bonus and 1 sign up bonus. The bonus details are as follows:
Captain Jack No Deposit Bonus Code
Captain Jack Sign Up Deposit Bonus Code
Captain Jack Casino Review - First Impression
Captain Jack Casino first opened its virtual doors in 2010. The site is owned by the Ace Revenue Group and operates under a license issued in Costa Rica. It accepts players from Australia; however, the only supported currency is USD.
The engine that powers Captain Jack Casino was designed by Realtime Gaming and does not carry any games released by other developers. However, unlike standard RTG sites, Captain Jack Casino does not feature any pooled jackpot games, so don't expect any six-figure payouts. Even worse, the site is notorious among gamblers for taking several weeks to process simple withdrawal requests.
The $11,000 welcome package is one of few reasons why anyone would want to play on this site – most online casino bonuses are about three times smaller. Still, taking advantage of the entire promotion requires you to invest a lot of money across eight deposits. You receive a 100% match on each payment as well as two rewards worth up to $1,000 each, which is credited to your account upon reaching specific deposit milestones.
Software Platform and Favourite Games
Some RTG casinos require you to play via your web browser, but Captain Jack allows you to choose between downloading a dedicated gambling app and Instant Play.
The Instant Play module is compatible with all HTML5 browsers. Even if your browser is outdated and incompatible with this standard, you can still access the games as long as you have an Adobe Flash plugin installed. Note that if your internet connection is very slow, the downloadable client might improve loading times. However, since most games are optimized for mobile play, this shouldn't be an issue for most users.
As mentioned, Captain Jack Casino gives you access to all the latest RTG games except for pooled jackpot pokies. This means you get to play 105+ slots, 13 table games, 14 video poker games, and 6 specialty games.
The themes and art of the available slots are varied, but their gameplay is similar. Expect plenty of five-reel fun and modern features such as wilds, scatter symbols, free spins, jackpots, and payout multipliers. This package is sure to click with gamblers who enjoy contemporary games, but fans of old-school fruit machines are almost guaranteed to be disappointed.
When it comes to table games, we are happy to report that all the important bases are covered. The site features options like baccarat, blackjack, Pai Gow, three card rummy, and three card poker. Just like with slots, production values are top notch. Craps, American roulette, and European roulette are available in the specialty games section.
Captain Jack Casino's video poker offering is also decent, and many of the available games give the house a very low edge. If you're a profit-seeking player, we recommend focusing on Aces & Eights, Double Jackpot, or All American Poker as the expected returns on all of those games are higher than 99% RTP, assuming proper play.
Captain Jack Mobile Casino
Captain Jack Casino's mobile software is browser-based, which makes it compatible with both iOS and Android devices. You can enjoy mobile versions of 80+ pokies and 20+ other games that are available to desktop users without installing any unofficial apps on your phone or tablet. Typically, this can lead to lower performance on slow 3G connections. Fortunately, RTG games are well-optimized, so the loading times are always manageable. Even better, you don't have to worry about getting disconnected from the server as the software saves the results of each game as soon as you press the spin button.
Big Progressive Jackpots
Around 70% of the slots available at Captain Jack revolve around progressive jackpots, which are either awarded on completely random spins or when you meet a specific condition during one of the bonus rounds. The size of these jackpots can range from a few hundred dollars to $20,000 depending on the traffic pulled by the relevant slot.
Unfortunately, unlike other RTG-powered sites, Captain Jack Casino does not give you access to any pooled progressive jackpots. Pooled jackpots are always bigger than their casino-specific counterparts because they are generated by multiple casinos. As of September 2018, the biggest pooled jackpot for an RTG game is worth over $2,300,000. If you believe that luck is on your side and you want to win millions, you should choose a different RTG site.
Other Bonuses & Promotions
When it comes to promotions, Captain Jack Casino is a bit of a one trick pony as it relies exclusively on reload bonuses:
- 180% No Rules Slots Bonus: no wagering requirements, no limits on withdrawals.
- 250% All Games Bonus: 30x wagering requirements, no limits on withdrawals.
Fortunately, the VIP program is generous, advancing up the loyalty ladder gives you access to exclusive, personalized promotions. Other benefits include higher table limits (up to 40x), up to 20% monthly insurance, weekly deposit-based cashback deals, and priority treatment for withdrawals.
Customer Service and Support
Captain Jack Casino has a poor customer service track record. The most common complaints involve the staff failing to answer the phone or even ignoring voicemail messages. While this doesn’t apply to Aussies because Captain Jack Casino’s phone support is available exclusively to customers from North America, we believe it’s important to include this information in our review. Australia-based players currently have only two options for contacting support:
- Live Chat: available 24/7
- Email: firstname.lastname@example.org
The casino website states that you're guaranteed to receive a response to your email within 12 hours, but we've seen numerous player testimonies indicating that this isn't always the case.
Deposit and Withdrawal Methods
If you want to deposit to Captain Jack Casino, you can use a Visa/MasterCard credit card, Neteller, or Bitcoin. Other deposit methods may be made available to you if you contact customer support, but these exceptions are made on a case-by-case basis.
Withdrawals are always handled via a check, wire transfer, Neteller, or Bitcoin. As mentioned above, the entire cash-out process is this casino's Achilles heel. The money is eventually transferred to you, but you might be required to wait for five to six weeks. To put this in in context, some RTG sites, such as Casino Extreme, offer instant withdrawals for e-wallet users.